Terms of service

1. The agreement

These terms govern use of Denty AI, provided by Denty Si. By creating an account or signing a document through the app you accept them.

If you accept them for a practice, you confirm you are authorised to bind that practice.

2. Accounts and access

• Each person needs their own account; credentials must not be shared.
• Workspace administrators assign roles and clinics. Access is limited to the clinics a member is assigned to.
• Two-factor authentication and idle sign-out are available and should be enabled on shared machines.
• Notify us immediately if you believe an account has been compromised.

3. Clinical responsibility

The software drafts documentation; it does not practise dentistry. A registered clinician must review, edit where necessary and approve every AI-generated note, document and treatment plan before it is used or shared with a patient.

Patient consent for AI-assisted documentation must be recorded before extraction is run. A case cannot be extracted without it.

4. Patient data and data protection

The practice is the data controller for patient records and is responsible for the lawful basis, patient notices and responding to patient requests. We act as processor on the practice’s documented instructions.

A data-processing agreement incorporating the UK GDPR Article 28 requirements is entered into with each practice before go-live. It covers sub-processors, breach notification without undue delay, assistance with requests and deletion or return of data at the end of the agreement. You accept it when you create a workspace; the current version, with the sub-processor list, is at https://app.denty.si/dpa.

Do not upload data you have no right to process, and do not use the app to store records for a practice you are not authorised to act for.

5. Retention and erasure

UK dental records guidance: keep adult records for 11 years after the last treatment, and records for patients under 18 until their 25th birthday.

Practices configure retention in Settings → Data retention. Once automatic retention is enabled, records past the period are deleted permanently by the nightly job and cannot be recovered. Erasing a case is likewise permanent.

6. Electronic signatures

Signing uses a one-time invitation, a separate access code and a hash of the document, and records the signed file with a signature certificate. Practices are responsible for confirming this meets the evidential standard for the document concerned.

Signing links must be sent only to the patient or their authorised representative.

7. Subscriptions and billing

Plans are billed monthly or annually through Stripe. Trials convert to a paid plan unless cancelled before the trial ends.

Fees are exclusive of VAT unless stated otherwise. Cancellation takes effect at the end of the current period; access to clinical records remains available for export under the retention terms.

If a payment fails, the workspace becomes view-only until billing is resolved.

8. Availability and support

We aim to keep the service available continuously but do not guarantee uninterrupted access. Planned maintenance is carried out outside UK practice hours where possible.

9. Intellectual property

The practice owns its patient records and clinical content. We own the software, templates and documentation we provide. Templates may be customised for the practice’s own use but not resold.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

Subject to that, our liability for any claim relating to the service is limited to the fees paid in the twelve months before the claim, and we are not liable for indirect or consequential loss.

11. Suspension and termination

We may suspend an account that is used unlawfully, that puts patient data at risk, or that is not paid for. A workspace owner may close the account at any time; clinical records are then retained under the retention policy and can be exported before closure.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: privacy@denty.si.